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True Roof

Privacy Policy

Last updated: May 2026

True Roof Pty Ltd ABN 25 322 770 659 ("True Roof", "we", "us", "our") operates the website trueroof.com.au and any associated online services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Services. By accessing or using our Services, you acknowledge that you have read and understood this policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact details: name, phone number, email address, and service address provided via enquiry or booking forms.
  • Usage data: IP address, browser type, pages visited, referral source, and device identifiers collected automatically when you visit our website.
  • Transaction data: order details, payment method type (we do not store full card numbers), and delivery information for online shop purchases.
  • Communications: messages, photos, or other content you send us directly.

We collect information only to the extent reasonably necessary to provide our Services and comply with applicable law. You are not required to provide personal information; however, declining to do so may limit our ability to respond to your enquiry or fulfil your order.

2. How We Use Your Information

We use collected information to:

  • Respond to enquiries, provide quotes, and schedule appointments;
  • Process and fulfil online orders and send order confirmations;
  • Send service-related communications including job updates and invoices;
  • Send marketing communications where you have opted in or where permitted by law. You may opt out at any time;
  • Improve our website and Services through analytics;
  • Comply with legal obligations and enforce our terms.

We will not use your information for purposes materially different from those described above without your consent or as required by law.

3. Disclosure of Your Information

We may disclose your information to:

  • Service providers: third-party vendors who assist us in operating our website and delivering services (e.g. payment processors, email platforms, CRM tools), bound by confidentiality obligations;
  • Professional advisers: lawyers, accountants, and insurers, as reasonably necessary;
  • Authorities: where required or authorised by law, including in response to a court order or regulatory request.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Third-Party Services & Links

Our website may contain links to third-party websites or embed third-party features (e.g. Google Maps, payment gateways). We have no control over and accept no responsibility for the privacy practices of those third parties. We encourage you to review their privacy policies independently.

We use third-party analytics and advertising tools (including Google Analytics and Meta Pixel) that may set cookies or collect data about your browsing behaviour in accordance with their own privacy policies.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and gather usage analytics. By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings; however, some features of the website may not function correctly as a result.

6. Data Security

We implement commercially reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and disclaim liability for any unauthorised access or breach beyond our reasonable control.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Your Rights (Australian Privacy Law)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to request access to, or correction of, personal information we hold about you. To make a request, contact us at the details below. We will respond within a reasonable timeframe. We reserve the right to decline access where permitted by the Privacy Act.

9. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988, you may lodge a complaint with us at the contact details below. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy at any time by posting a revised version on this page. Continued use of our Services after any such update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

True Roof Pty Ltd
Email: info@trueroof.com.au
Phone: 0482 022 493
Melbourne, Victoria, Australia